General terms & conditions

Copyright and Trademark Notice


Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Critter Hobbies LLC Inc.


Credit Cards


We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.




This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that is not responsible for the operation of, or content located on or throughout any such site.


Order Acceptance Policy


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.



Other Conditions


These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. reserves the right to make changes to this site and these conditions at any time.


Out-of-Stock Products


We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.




We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.


Shipping Policy


Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.


We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


Shopping Cart Help


This online store is owned and operated by . All content found on this site; including products, web copy, promotions etc., is the sole property of . If you have any questions about what appears inside this store, please contact us directly from our contact us page.




Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.


Typographical Errors


In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, will issue a refund to your card in the amount of the incorrect price.